Frequently Asked Questions

Our Three-Part Promise is the foundation of our service commitment: 1. **Reliability**: We show up every scheduled visit, rain or shine. If we need to reschedule due to severe weather, we'll notify you in advance and make it up the next available day. 2. **Cleanliness**: We thoroughly clean your entire yard, removing all visible waste and applying our pet-safe deodorizing treatment to eliminate odors at the source. 3. **Satisfaction Guarantee**: If you're not completely satisfied with any service visit, we'll return within 24 hours to make it right at no additional charge.

Getting started is simple and takes just a few minutes: 1. **Get Your Quote**: Fill out our quick form with your service needs and contact information 2. **Choose Your Plan**: Select your preferred service frequency and any add-on services 3. **Secure Payment**: Complete your first payment to reserve your service slot 4. **Complete Onboarding**: Provide your service address, preferred days, and any special instructions 5. **Service Begins**: Our team will contact you within 24-48 hours to confirm your first visit No contracts or long-term commitments required!

Your first visit is a comprehensive initial cleanup that sets the foundation for ongoing service: • **Thorough deep cleaning** of your entire yard area • **Complete waste removal** from all areas, including hidden or older waste • **Extended service time** - first visits typically take 2-3 hours depending on the current state of your yard • **Setup fee of $85** to cover the extra time and thoroughness (50% off with 3-month commitment) • **Fresh start guarantee** - we ensure your yard is completely clean before beginning regular maintenance After this initial deep clean, your regular weekly or bi-weekly visits will be much quicker and more efficient!

To set up your service, we'll need: • **Service address** (where we'll be cleaning) • **Preferred service days** (up to 3 days you're available) • **Contact information** for service notifications • **Gate access instructions** (if applicable) • **Special notes** about your yard or any specific areas to focus on • **Number of dogs** to ensure proper pricing All of this information is collected during our simple onboarding process after you sign up.

We double-bag all waste and dispose of it in your outdoor trash bins. This is our standard procedure for all service plans. If you prefer off-site disposal, we offer this as an additional service for $5 per visit, which you can select during signup.

For most households with 1-2 dogs, weekly service is ideal to maintain a clean yard. Households with 3 or more dogs may benefit from twice-weekly service, especially in smaller yards. For less frequent needs, we also offer bi-weekly and monthly options.

No, you don't need to be home. Many of our clients provide gate access instructions during signup, and we always send notifications before and after service. If your gate needs a key or combination lock, our Key/Lock Service is $5 per visit — you can add it during signup.

Our deodorizing treatment (normally $5 per service, FREE for medium and large yards) includes a pet-safe, environmentally friendly spray that eliminates odors at the source. We apply this to areas where waste was removed to neutralize any remaining bacteria and leave your yard smelling fresh. This is especially popular during warmer months.

We're happy to accommodate special requests! During signup, you can add notes about any specific areas to focus on, gates that need special attention, or other instructions. You can also update these instructions at any time by contacting our customer service team.

Currently, we primarily service the Santa Clarita Valley, including Valencia, Canyon Country, Newhall, Stevenson Ranch, and Castaic. If you're outside these areas, you can submit a request during signup and we'll consider expanding our service area based on demand.

In cases of severe weather, we may reschedule your service for the next available day. We'll always notify you in advance if a reschedule is necessary. Light rain generally doesn't affect our ability to provide service.

Our pricing is based on the number of dogs you have and service frequency. We offer simple, transparent pricing with no contracts or commitments. Price also depends on yard size — the figures below are for a small yard; medium and large cost a little more. Base Pricing (Weekly Service, small yard): • 1 Dog: from $24/week • 2 Dogs: from $29/week • 3+ Dogs: from $34/week Twice-Weekly Service (small yard): • 1 Dog: from $40/week • 2 Dogs: from $50/week • 3+ Dogs: from $60/week Add-On Services: • Yard Deodorizing: $5 per visit • Off-Site Waste Removal: $5 per visit • Trash Bin Service: $10 per visit • One-Time 'Yard Rescue': $75 one-time service You can see detailed pricing on our Pricing page.

Yes, you can change your service schedule at any time by contacting our customer service team. We require 48 hours notice for schedule changes to ensure we can accommodate your request.

Yes, we offer off-site waste disposal for $5 per visit. With this service, we take all collected waste with us instead of using your trash bins. This is ideal for clients who prefer not to have pet waste in their bins or who have limited bin space.

We provide thorough, comprehensive cleaning during each visit: • **Complete waste removal** from all areas of your yard • **Pet-safe deodorizing treatment** to eliminate odors at the source • **Careful attention** to high-traffic areas and favorite spots • **Professional-grade tools** for efficient and sanitary cleanup Our goal is to leave your yard fresh and clean so you can enjoy it with your pets until our next visit.

Your satisfaction is guaranteed! If you're not completely happy with any service visit: • **Contact us within 24 hours** of the service • **We'll return immediately** to address any issues at no charge • **No questions asked** - we want you to be 100% satisfied • **No contracts or cancellation fees** if you decide our service isn't right for you Our reputation depends on happy customers, so we'll always make it right.

Absolutely! We offer complete flexibility: • **No contracts or commitments** - you can pause or cancel anytime • **Vacation holds** - let us know when you'll be away and we'll skip those visits • **Seasonal service** - pause during winter months if needed • **Easy reactivation** - restart service whenever you're ready Just give us 48 hours notice for any changes to ensure proper scheduling.

We take security and access seriously: • **Detailed access instructions** collected during onboarding • **Before and after notifications** so you know when we've been there • **Trained, professional staff** who respect your property • **Secure gate protocols** to ensure your pets stay safe • **Key/Lock Service** ($5 per visit when a key or combination lock is needed) Many clients provide gate codes or leave gates unlocked on service days - whatever works best for your situation.

For the safety of our team and your pets, we have a clear policy regarding aggressive dogs: • **For safety reasons, aggressive dogs must be secured indoors during service** • **We cannot service properties with aggressive dogs** that cannot be safely contained • **All dogs should be secured** during our visit to ensure everyone's safety • **Please inform us during signup** if you have any concerns about your pet's behavior Our team is trained to work safely around pets, and we want to ensure a positive experience for everyone involved.

We're a locally-owned Santa Clarita business that truly cares about our community: • **Three-Part Promise** - Reliability, Cleanliness, and Satisfaction Guarantee • **Local ownership** - we live and work in the same neighborhoods we serve • **Flexible scheduling** - no rigid routes, we work around your needs • **Transparent pricing** - no hidden fees or contract commitments • **Personal service** - you'll work with real people who know your name and your pets • **Community focused** - supporting local families and their beloved pets

Yes! Our 'Yard Rescue' service is perfect for heavily soiled yards: • **One-time deep cleaning** for $75 • **Ideal for new customers** who need a fresh start • **Perfect after vacations** or periods without regular service • **Great for seasonal cleanups** or special events • **No ongoing commitment** - though many customers sign up for regular service after seeing the results! This service includes complete waste removal and deodorizing treatment for your entire yard.

We keep you informed every step of the way: • **Service reminders** sent before each scheduled visit • **Completion notifications** sent after each service • **Email updates** for any schedule changes or weather delays • **Easy communication** - reach out anytime with questions or special requests • **Consistent scheduling** so you always know when to expect us You can focus on enjoying your clean yard while we handle the communication!